❓ Frequently Asked Questions
cl99 FAQ — Answers to All Your Questions Right Here
From deposits and withdrawals to VIP benefits, account management, and betting — find detailed answers to cl99's most frequently asked questions all in one page.
After joining cl99, many players have questions — how to deposit with bKash, how to get VIP cashback, what happens to a bet if a match is stopped by rain. On this page we have answered the most common questions, organized into five categories. If you can't find what you're looking for, contact us directly via our 24/7 live chat or email.
Money Deposit
Log in to cl99, go to the Payment section, and select bKash. Send money to the designated number via bKash and submit the transaction ID. Your balance will be credited within a few minutes. If you run into any issues, let us know via live chat.
The minimum deposit amount at cl99 is ৳200 for all payment methods. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. If you send less than ৳200, the balance will not be added.
Yes, Nagad is an active payment method at cl99. Follow the same process as bKash — select Nagad from the payment page, send money to the number, and submit the transaction ID. A minimum of ৳200 applies.
cl99 supports four payment methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank). No other methods are accepted. The minimum deposit is ৳200 for all methods.
Money sent via Rocket is usually credited to your account within a few minutes. There may be a slight delay if the network is busy. If it takes more than 15 minutes, contact live chat with your transaction ID — our team will assist you right away.
Member Account
Click the "Forgot your password?" option on the login page and enter your registered email or phone number. After verification, you will be able to set a new password. If you have trouble with the process, get help directly through live chat.
Log in to your account and go to Profile Settings to update your phone number, email, or other details. Some changes may require identity verification. If you are unsure, contact the support team and they will walk you through the right steps.
Common causes of login issues include: a wrong password, Caps Lock being on, an outdated browser cache, or a weak internet connection. Refresh your browser and try again. If you keep failing, reset your password or contact live chat.
No, each player is allowed only one account at cl99. Creating multiple accounts for the same person is a violation of the rules and can result in account suspension or bonus cancellation. This rule is strictly enforced to ensure fair play.
For security, use a password of at least 8 characters that combines uppercase and lowercase letters, numbers, and special characters. Do not use your date of birth or anything easily guessable. Your username is set when you open your account and cannot be changed later.
VIP Benefits
cl99 has three VIP levels. The Bronze level offers up to 0.5% weekly cashback. The Silver level offers up to 1.0%, and the Gold level offers up to 1.5% weekly cashback. Higher levels come with increased cashback rates as well as priority support and exclusive offers.
VIP level progression is based on your regular gaming activity. The more actively you play and spend time on the platform, the sooner you can advance to the next level. The system automatically tracks your progress and upgrades your level once you meet the requirements.
In addition to weekly cashback, VIP members receive exclusive promotional offers, priority customer service, and early access to selected tournaments. Gold level members have access to a dedicated support channel. Benefits are applied to your account automatically.
Each week, a portion of your net losses is returned to you as cashback based on your VIP level. Bronze receives up to 0.5%, Silver up to 1.0%, and Gold up to 1.5%. The calculation is done at the end of the week and the cashback is credited directly to your cl99 account.
Money Withdrawal
To withdraw winnings from a welcome bonus, you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before cashing out (bonus amount × 20). Withdrawal requests can only be made after this condition is met.
Yes, cl99 offers withdrawals 24 hours a day, 7 days a week. You can submit a request at night, on Fridays, or on public holidays. Withdrawals are generally processed within 5 to 30 minutes.
Successful withdrawal requests at cl99 are generally processed within 5 to 30 minutes. Your first withdrawal may take a little longer due to additional verification. If it takes more than 30 minutes, let us know via live chat.
"Pending" means your request is under review. It is usually processed quickly, but there may be a short delay if verification is needed. If it stays pending for more than 30 minutes, contact live chat with your transaction ID — the support team will assist you immediately.
No, according to cl99's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account registered in the player's own name. This is an essential rule to protect your funds and prevent fraud.
BPL & International Matches
If a match is declared a "No Result" or is deemed incomplete with no official outcome, the bet is generally voided and the stake is refunded. The specific rules depend on the type of event and market — see the terms and conditions for full details.
An accumulator bet combines selections from multiple matches or events. The odds of each selection are multiplied together, which can make the total payout much larger. However, if any single selection is wrong, the entire bet is lost. It is a high-risk, high-reward strategy.
Yes, live in-play betting is available at cl99. Odds are updated in real time while the match is ongoing, and you can place bets on selected markets as the action unfolds. Live betting is especially popular for BPL, T20, and ICC events.
Decimal odds represent the total payout, not just the profit. For example, odds of 2.50 mean you get ৳2.50 back for every ৳1 bet — that is ৳1.50 in profit. Odds of 1.50 mean ৳0.50 in profit. The higher the odds, the lower the probability but the greater the reward.
For BPL, T20 World Cup, and ICC events, you can find many types of markets including match result, toss winner, top batsman, total runs, number of wickets, and over-by-over runs. For example, betting on who will score the most runs in a Bangladesh vs India match is a popular market.
Have more questions? We're ready to help
cl99's support team is with you in Bengali and English, 24 hours a day, 7 days a week.
Email us: [email protected] | 24/7 live chat available