cl99 Terms & Conditions
Please read these terms and conditions carefully before using the cl99 platform — they clearly define your rights and responsibilities.
Important Notice: By accessing or using the cl99 platform, you are considered to have fully agreed to these terms and conditions. If you disagree with any term, please refrain from using the platform.
1Introduction & Consent
These terms and conditions ("Agreement") form a binding legal agreement between cl99 ("Company", "we", "us") and any person who uses the cl99 website or platform ("you", "user").
cl99 is an online betting and gaming platform operated for players in Bangladesh. The platform operates using SSL encryption and adheres to fair play principles. This agreement applies in both English and Bengali; in the event of any dispute, the Bengali version shall prevail.
We reserve the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.
2Eligibility & Age Requirement
To open an account and use the services on cl99, the following conditions must be met:
- You must be at least 21 years old. Participation on cl99 by minors is strictly prohibited.
- You must operate the account in your own name and using your own funds.
- Each person may hold only one account. Attempting to open multiple accounts will be considered fraudulent.
- You must acknowledge that you are participating on this platform entirely of your own free will and choice.
- It is your own responsibility to confirm whether online gaming is legal in your location or under your legal circumstances.
Clause 2.1
cl99 may request identity documents or relevant papers at any time for age verification. Failure to provide the required documents may result in the account being suspended or closed.
3Account Registration
When creating an account on cl99, you must provide true, accurate, and complete information. Providing false or misleading information may result in immediate account termination and forfeiture of any deposited funds.
Account Security
- It is your responsibility to keep your login credentials (username and password) confidential.
- Notify cl99 immediately of any unauthorised access to your account or any suspicious activity.
- cl99 is not responsible for any loss resulting from use of your account by a third party.
- Transferring or selling an account to another person is strictly prohibited.
Updating Your Information
If any of your personal details change (name, mobile number, or payment account), you must notify the cl99 support team immediately. cl99 will not be held responsible for withdrawal delays caused by outdated information.
4Deposits & Withdrawals
cl99 ensures secure transactions through the mobile banking and banking methods available in Bangladesh. The applicable rules are set out in the table below.
| Item | Details |
|---|---|
| Accepted Payment Methods | bKash, Nagad, Rocket, bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank) |
| Minimum deposit | ৳200 (per method) |
| Minimum Withdrawal | ৳800 |
| Withdrawal Processing Time | 5–30 minutes |
Deposit Rules
- Deposits may only be made using a payment account registered in your own name.
- Deposits through third parties are strictly prohibited and any such transactions will be cancelled.
- Deposits without the correct reference number may experience processing delays.
Withdrawal Rules
- Withdrawals will only be approved from verified accounts.
- Wagering requirements must be met before bonus funds can be withdrawn.
- Withdrawals may be temporarily suspended due to system maintenance or technical issues.
- cl99 may deduct a specified amount from a withdrawal due to tax or other applicable reasons.
5Bonuses & Promotions
cl99 offers various bonuses for new and existing members. Each bonus offer has its own terms, which are clearly stated on the offer page.
Welcome Bonus
100% bonus on your first deposit, up to ৳10,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus — total balance ৳2,000. The bonus amount is subject to a 20x wagering requirement. Example: a ৳1,000 bonus requires a total of ৳20,000 in wagers before withdrawal.
General Bonus Rules
- Bonus funds cannot be withdrawn until the wagering requirements have been met.
- Bonuses may only be used on specified games — please read the details of each offer.
- Claiming bonuses from multiple accounts within the same household or on the same device will be considered fraudulent.
- cl99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- In the event of a bonus terms violation, cl99 reserves the right to forfeit the bonus funds and close the account.
VIP Program
The cl99 VIP program has three tiers. The weekly cashback rate is fixed for each tier:
- Bronze — up to 0.5% weekly cashback
- Silver — up to 1.0% weekly cashback
- Gold — up to 1.5% weekly cashback
Eligibility for promotion to a higher VIP tier depends on regular activity and engagement on the platform.
6Gaming Rules
All games available on cl99 are operated by third-party software providers. These games use Random Number Generator (RNG) technology, which ensures the impartiality of outcomes.
Clause 6.1 — Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed in the game interface. cl99 may change these limits at any time.
Clause 6.2 — Technical Issues
If a game session ends mid-way due to an internet disconnection or technical fault, cl99 will attempt to restore the game from its last saved state. However, cl99 will not accept liability for server-side issues.
Clause 6.3 — Sports Betting
If an event is cancelled, the bet amount will be refunded. Odds published before a result is confirmed may change; final settlement will be based on the official result.
7Fair Play & Fraud Prevention
cl99 is firmly committed to ensuring a fair and level environment for all users. The following activities are strictly prohibited and, if detected, will result in immediate account termination:
- Placing bets using any software, bot, script, or automated method
- Claiming bonuses by creating multiple accounts ("bonus abuse")
- Gaining an advantage through coordinated betting across different accounts ("collusion")
- Using chargebacks or any other fraudulent payment method
- Attempting to hack or make unauthorised changes to the platform's software
Clause 7.1 — Preventive Measures
cl99 uses an anti-fraud system to automatically detect suspicious activity. If fraudulent activity is proven, the entire account — including deposited funds and any winnings — may be forfeited.
8Responsible Gaming Policy
cl99 believes that gaming is a form of entertainment and should never become the cause of financial difficulty. We encourage all users to play responsibly.
Please remember: There is always a risk of losing when gambling. Never invest money beyond your means, and do not chase losses by placing further bets.
cl99 provides the following responsible gaming features:
- Deposit Limits: You can set a maximum deposit amount for a specified period.
- Self-Exclusion: You have the option to temporarily close your account for a set period.
- Reality Check: Regular break reminders can be activated.
For more details on responsible gaming, visit our Responsible Gaming page. Contact the support team for any concerns.
9Data Protection & Privacy
cl99 treats the protection of your personal data as its top priority. The platform uses SSL encryption technology to keep all data secure.
- Your personal information is not sold to third parties.
- Information is not shared except where required by law or for security reasons.
- You may request to view or correct your personal information at any time.
To read our full privacy policy, visit the Privacy Policy page.
10Account Suspension & Termination
cl99 reserves the right to suspend or close an account without prior notice in the following circumstances:
- Violation of any clause of these terms and conditions
- Suspicion of fraudulent or illegal activity
- Use of a false identity or information
- Breach of age-related requirements
- Inappropriate conduct towards other users or staff
Clause 10.1 — Voluntary Account Closure
You may request to close your account at any time by contacting the cl99 support team. Any pending withdrawals and active bonuses must be settled before the account is closed.
11Limitation of Liability
cl99 will not bear any liability for compensation in the following circumstances:
- If a game session is affected by internet disconnection or technical disruption
- For losses caused by errors in third-party software
- For financial losses caused by your own negligence or mistakes
- For unforeseen natural disasters or force majeure situations
Disclaimer: cl99 provides services on an "as is" basis. The platform does not guarantee continuous, uninterrupted, or error-free service. cl99 will not be held liable for any financial losses arising from gaming.
12Changes, Disputes & Contact
Changes to Terms
cl99 may update these terms and conditions at any time. Users will be notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.
Dispute Resolution
For any dispute or complaint, please contact the cl99 support team first. The support team will review the dispute impartially and attempt to resolve it within a reasonable time.
- cl99 will begin an investigation upon receiving a complaint.
- Complaints must be submitted with the required documentation.
- cl99's decision will be considered final in all disputes.
Support & Contact
If you have any questions or need clarification about these terms and conditions, please contact the cl99 support team:
- Email: [email protected]
- Live Chat: Available 24/7
Support is available in both Bengali and English.
Warning: cl99's services are for individuals aged 21 and above only. Gambling can be addictive — please play responsibly.