Responsible Betting at cl99 — Your Safety Is Our Priority
Keep the fun of entertainment within limits. cl99 gives you all the tools you need for a safe, aware, and healthy betting experience.
What Is Responsible Gambling?
Responsible gambling means enjoying betting or gaming as a form of entertainment — not as a source of financial trouble or stress. We encourage every cl99 user to make conscious decisions about their time and money.
Betting on our platform should be an enjoyable experience — not a harmful one. That is why cl99 has built a range of practical tools to help you stay in control.
Remember: there is no guarantee of winning in betting. Never wager money you cannot afford to lose. This is entertainment only — not a way to earn a living.
Core Principles
cl99's Protection Tools
cl99 provides the following tools to keep your betting experience healthy and controlled.
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; a cooling-off period applies when increasing one.
Time-Out
Temporarily close your account for 7 to 30 days. During this period you will not be able to log in or place bets — giving you a chance to take a break.
Self-Exclusion
Close your cl99 account for a minimum of 6 months up to permanently. Promotional emails will also be suspended during self-exclusion.
Betting History
View your complete bet and transaction history at any time — understand your spending patterns and stay informed.
Support Team
cl99's support team is available 24/7 via live chat and email in both Bengali and English. If you feel something is wrong, do not hesitate to reach out.
Account Verification
Age and identity verification ensures that only adults can use an account on cl99.
For Ages 21 and Over Only
cl99 strictly follows age-verification policies. Keeping minors away from betting is our social responsibility. Please be careful to ensure that younger members of your household cannot access your account.
Signs of Problem Gambling
If any of the signs below appear, pause and seek help if needed.
- Feeling a repeated urge to bet in order to recover money you have lost
- Being unable to accurately state how much you have spent on betting
- Hiding your betting habits from family or friends
- Taking money from living expenses (food, rent, medicine) to fund your betting budget
- Feeling restless or irritable when you are unable to bet
- Placing bets with borrowed money or loans
- Avoiding work, studies, or family responsibilities in order to bet
- Repeatedly failing despite trying to stop betting
Limit & Exclusion Options
Activate any of the following protection options at any time from your cl99 account settings.
| Option | Duration | Takes Effect | Re-activation |
|---|---|---|---|
| Deposit Limit (Decrease) | Daily / Weekly / Monthly | Immediately | After cooling-off period |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | After cooling-off period | Not applicable |
| Time-Out | 7 days / 14 days / 30 days | Immediately | Automatically at end of period |
| Self-Exclusion (Temporary) | 6 months – 5 years | Immediately | By request at end of period |
| Permanent Self-Exclusion | Indefinite | Immediately | Cannot be re-activated |
* To activate or change any protection option, email [email protected] or contact us via live chat.
6 Tips for Healthy Betting
Decide how much you are willing to spend before you place a bet. Once that amount is gone, stop for the day.
Decide in advance how long you will play and close the app when your time is up — regardless of whether you are winning or losing.
Avoid betting when you are angry, frustrated, or overly excited. Make decisions with a clear head.
Take short breaks regularly. Use cl99's time-out feature to step away for a while.
Substances and alcohol reduce your ability to make sound decisions. Bet with a clear mind.
Betting should not be your only source of enjoyment in life. Spend time with family, friends, sports, and hobbies.
Protection of Minors
You must be at least 21 years old to open an account or place bets at cl99. We use strict age-verification methods.
If you have young children or teenagers at home, take the following steps:
- Use a password on your device and do not share it
- Enable parental controls in your browser
- Do not leave your device unattended while logged in to your cl99 account
- Log out of your session immediately if you have any concerns
cl99 never sends promotional messages to minors or permits them to register. If you notice any suspicious activity, please inform us immediately.
Help & Support
If you feel that betting is having a negative impact on your life, cl99's support team is always here for you.
Contact the cl99 Support Team
We help without judgement and with full confidentiality.
Ask Yourself
Do you feel that betting is getting out of your control? Has someone close to you expressed concern? Are you repeatedly betting to try to recover losses?
If the answer to any of these is yes, speak to the cl99 support team right now. The first step is the hardest — we are ready to help you take it.
Enjoy Entertainment at cl99
Play responsibly and enjoy cl99's extensive game library and cricket betting — always staying in control.