cl99's Privacy Policy

Purpose of This Policy

cl99 ("we", "us", "platform") is committed to providing a safe and transparent online entertainment experience for players in Bangladesh. This privacy policy describes what information we collect when you use the cl99 platform, how that information is used, how it is kept secure, and under what circumstances it may be shared with third parties.

Your privacy matters to us. By creating an account on cl99 and continuing to use our services, you are agreeing to the terms of this privacy policy.

Who This Policy Applies To

This privacy policy applies to all users of cl99 who:

• Visit our website or manage an account.
• Use casino games, sports betting, or other services.
• Contact our customer support team.
• Receive our promotional offers or bonuses.

Personal Information Provided Directly

When you create an account on cl99 or get in touch with us, the following information may be collected:

• Full name, date of birth, and national identity card details (for age verification).
• Email address and mobile number.
• Residential address.
• Payment-related information — such as details for bKash, Nagad, Rocket, or bank transfers.
• Documents required for identity verification.

Automatically Collected Information

When you use the cl99 platform, certain information is collected automatically:

• IP address and device information (device type, operating system, browser version).
• Login time, session duration, and details of activity on the platform.
• Your betting history, wins and losses, and transaction history.
• Information obtained through cookies and similar tracking technologies.
• Referral source and page navigation data.

Primary Use

cl99 uses the collected information for the following purposes:

• Creating, managing, and securing accounts.
• Processing financial transactions, including deposits and withdrawals.
• Age verification — only users aged 21 or older are approved for an account.
• Providing customer support and resolving complaints.
• Preventing fraud and maintaining platform security.
• Monitoring and providing support related to responsible gaming.

Additional Use

Your information may also be used for the following:

• Sending personalised bonus offers and promotional communications (subject to your consent).
• Improving platform functionality and user experience.
• Statistical analysis (on a fully anonymous basis).
• Meeting legal obligations and responding to requests from authorities.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. cl99 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (such as language or display settings).
• Analytics cookies: Collecting anonymous data to monitor and improve platform usage.
• Marketing cookies: For displaying relevant ads and offers (on a consent-only basis).

Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause issues with platform functionality. Detailed instructions on cookie settings for major browsers can be found on their respective help pages.

When and With Whom Information Is Shared

cl99 never sells your personal information or transfers it to third parties for marketing purposes. Information may be shared in the following limited circumstances:

• Payment processors: Necessary financial information shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Identity verifiers: Approved third parties to confirm age and identity.
• Technology partners: Service providers required for platform operations.
• Legal authorities: In response to valid legal orders, court directives, or requests from regulatory bodies.

Third-Party Responsibilities

We have strict confidentiality agreements in place with the third parties we share information with. Under these agreements, they are required to use the information only for the specified purpose and may not transfer it to any other party under any circumstances. cl99 regularly monitors the privacy practices of third parties.

Technical Security

cl99 uses industry-standard security technologies to protect your information:

• SSL encryption: All communication between your browser and our servers is encrypted.
• Firewall protection: Advanced firewall systems to prevent unauthorised access.
• Two-factor authentication: An additional security layer for accessing your account.
• Data masking: Sensitive information is partially concealed during handling.
• Regular security audits: Periodic reviews to identify and address system vulnerabilities.

Organisational Security Measures

Alongside technical security, cl99 has put in place the following organisational measures:

• Only authorised staff have access to specific data, and they are bound by confidentiality agreements.
• Staff receive regular training on data protection.
• A defined process is in place for responding quickly to any security breach.

However, no method of transmitting or storing information over the internet can guarantee 100% security. We take every possible precaution, but it is not possible to guarantee completely impenetrable security.

What You Can Do

As a cl99 user, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted (within the limits of legal obligations).
• Opt out of marketing communications: You can opt out of receiving promotional messages at any time.
• Data portability: In some cases, you can receive a copy of your information in a machine-readable format.

How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. cl99's live chat support is active 24 hours a day, 7 days a week. Your request may take some time to verify and process, as we confirm that it has come from the genuine account holder.

Please note, however, that we may need to retain certain information to meet legal obligations or for the purposes of an ongoing investigation.

How Long Information Is Kept

cl99 retains your information only for as long as it is necessary:

• Active accounts: Information is retained for the full duration that the account remains open.
• Closed accounts: Transaction information is retained for a defined period after account closure in accordance with applicable legal requirements.
• Identity verification documents: Retained for the prescribed period to meet legal requirements.
• Marketing data: Deleted immediately if you opt out or upon request.

Once the defined retention period has ended, information is securely deleted or anonymised.

Age Confirmation Policy

cl99 provides services only to users aged 21 or older. No information is knowingly collected from minors. A strict age verification process is followed at the time of account registration.

If we are informed that information from a minor has been collected by mistake, we will immediately close that account and delete the data. If a parent or guardian suspects that their child has registered on our platform, please contact us without delay.

Notice of Changes

cl99 may update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or technical updates.

For any significant changes, we will send a notice to the registered email address or display a clear notification on the platform. If you continue to use the platform after the updated policy has been published, it will be assumed that you have agreed to the new policy.

We recommend that you visit this page regularly to read the latest version.

Relationship with Other Policies

This privacy policy is part of cl99's overall policy framework. It should be read together with the following policies:

• Terms & Conditions — the overall terms governing use of the service.
• Responsible Gaming Policy — safe and healthy gaming practices.

In the event of any conflict, the Terms & Conditions shall apply.